Service in China is a double-edged sword. On the one hand, things are possible here that are totally unacceptable in the Netherlands. On the other hand, things are impossible here that are generally accepted in the Netherlands.
- Calling a waiter or waitress – Admittedly, this is not as common anymore as before. The rise of Western-style restaurants also brings with it the usual struggles to attract someone’s attention. But there are still plenty of establishments where you will hear a “FUWUYUANR” regularly inbetween all the other conversations. I highly prefer it to side-eyeing, cheerleader-waving or raising-your-hand-up-as-if-you-know the answer motions.
- Making a mess – Whether it is yourself or the table, it is almost always accepted without any comments. Bones, fish grates, shells are all nasty and troublesome, but at least you can feel better by just dispensing them on the floor. Provided your hand-eye coordination is reasonable and you do not accidentally hit yourself.
- Free refills – I remember that there was still a discussion in the Netherlands if you could get free tap water. Also, if you order a cup of tea in most restaurants or coffee tents, you will have to pay the full price again for a second cup of steaming water in which you will use your first teabag. Not so in China. In most places you can refill water and tea endlessly until you feel uncomfortable about having had more free than paid drinks throughout your stay.
- Your living room from home – Unless it is really crowded, you can generally lounge the entire afternoon in one spot. Order one drink and refer to the point above to make sure you are hydrated throughout your stay. Most waiters will only approach you to refill your glass, or ignore you. They are also very skilled in doing that.
- Service without a smile – Some jobs can be very boring or mind-numbing. And you can see it right of their faces. People will serve you with as less interest in you or their job as possible. Not looking at you, doing only the bare minimum and certainly without a smile. In that way, many Chinese do look alike.
- Working is optional – I remember that for most of my jobs in the Netherlands, there are quite strict rules about when to use your phone. Not so much in China. Whether there are any clients or not, whether you are chatting or watching your drama, everyone is certainly not focusing on you.
- Inefficiency – I already mentioned that there are often a lot of people working anywhere and a large part of them are doing nothing. It is a bit similar to my instructions for working at a Chinese Japanese restaurant. Also, when a question is asked be sure to not work on it directly but for example inform if that person is sure that she or he wants what she or he asked for.
- Passivity – The customer is king is something that is still sometimes the case in China. But that also means that any (illegal) smokers, irritating children or screeching women will be accepted and not reprimanded. Jumping in front of you in the line? Pushing you in or out the subway? Being polite or not? It is all accepted as part of life.